We come to you, so you can stay where you are.
Tailored Health Care 4 You Limited provides personal care at home across Newcastle upon Tyne and the surrounding areas. You stay in control of your care, and we plan it around what matters to you.
Reassurance, from the first visit onwards
CQC Registered
Enhanced DBS-Checked Care Workers
Person-centred Care Plans
Continuity of Care Wherever Possible
24-Hour On-Call Support
Home care services in Newcastle
Every service is agreed with you first and written into your care plan, and you can ask to change it at any time.
Personal Care
Respectful support with everyday personal care while promoting dignity, choice and independence.
Medication Support
Safe support with medication in accordance with your assessed needs and agreed care plan.
Meal Preparation and Nutrition
Support with meals, hydration and maintaining healthy routines at home.
Companionship and Community Support
Helping people remain socially connected, active and independent.
Dementia Support
Person-centred support for people living with dementia and their families.
Hospital Discharge and Reablement Support
Short-term support to help people regain confidence and independence following a hospital stay.
View All Our Services
Personal care and daily living
- Personal CarePerson-centred support with washing, bathing, oral care, dressing, grooming, toileting and other daily personal care needs. Our care workers promote dignity, privacy, choice and independence while providing support tailored to each person's assessed needs and preferences.
- Washing, Bathing and Dressing SupportRespectful support with washing, bathing, showering, dressing and grooming in the comfort of your own home. Our care workers provide assistance according to individual needs and preferences while promoting dignity, privacy, independence and choice.
- Toileting and Continence SupportSensitive and respectful support with toileting and continence needs, including assistance with using the toilet and continence products where required. Care is provided discreetly in line with each person's care plan, promoting dignity, privacy, comfort and independence.
- Medication SupportSafe medication support in line with each person's care plan. Trained and competent care workers can prompt, assist with or administer medicines where this has been assessed and agreed, with appropriate recording and escalation of any concerns.
- Meal Preparation and Nutrition SupportSupport with preparing and serving meals and drinks in line with individual preferences, dietary needs and the agreed care plan. Our care workers can assist with eating and drinking where required, while encouraging independence and supporting good nutrition and hydration.
- Mobility SupportSafe and person-centred support with mobility around the home and community. Our trained care workers can assist with moving, transfers and agreed mobility equipment in line with the individual care plan and risk assessment, while promoting independence, confidence and safety.
Specialist support
- Dementia Care and SupportCompassionate, person-centred support for people living with dementia in their own homes. Our care workers provide reassurance, support with daily routines and meaningful activities while promoting dignity, independence, choice and a familiar, safe environment.
- Mental Health SupportPerson-centred support for adults living with mental health needs, helping them maintain daily routines, independence and wellbeing at home. Our care workers provide practical support, encouragement and companionship in line with the individual care plan and agreed needs.
- Physical Disability SupportPerson-centred support for adults living with physical disabilities to maintain independence and quality of life at home. Support may include personal care, mobility, daily routines, household activities and community access, tailored to each person's assessed needs, choices and care plan.
- Sensory Impairment SupportPerson-centred support for adults living with visual or hearing impairments. Our care workers adapt their communication and support to individual needs, helping with daily activities, independence, safety and community access while respecting each person's preferred communication methods.
- Hospital Discharge SupportShort-term, person-centred support following discharge from hospital to help individuals settle safely back into their own home. Support can include personal care, meals, medication support, mobility and daily routines, based on assessed needs and the agreed care plan.
Home, community and companionship
- CompanionshipFriendly, person-centred companionship to reduce loneliness and support wellbeing. Our care workers can spend meaningful time with individuals, support hobbies and interests, provide conversation, accompany agreed outings and help people stay connected with family and their community.
- Shopping and ErrandsPractical support with shopping and essential errands to help individuals remain independent at home. Our care workers can assist with preparing shopping lists, purchasing groceries and household essentials, and completing agreed errands in line with the individual care plan and preferences.
- Light HousekeepingLight household support to help individuals maintain a safe, comfortable and tidy home. This may include washing dishes, changing bed linen, light cleaning and other agreed household tasks as part of the care plan. This service does not include specialist or deep cleaning.
- Laundry SupportPractical support with everyday laundry tasks to help individuals maintain clean clothing and linen at home. This may include washing, drying, folding and putting away clothes and bedding, where agreed as part of the individual's care plan.
- Community and Appointment SupportSupport to attend appointments, access local services and participate in community activities. We help individuals maintain independence, confidence and social connections while providing practical support in line with their assessed needs, preferences and agreed care plan.
Understanding the Limits of Our Service
We are committed to being clear about the support we can safely provide. Some activities fall outside our registration or require support from other healthcare professionals.
Read What We Do Not Provide
Nursing care
We do not provide nursing care. Where you need nursing, we work alongside the district nursing team.
Your money and property
We do not handle your money or property beyond what is agreed in your care plan. Our care workers never accept gifts or loans, or become involved in your will.
Tasks we are not trained for
We do not carry out tasks we have not been trained and assessed to do.
Care beyond our registration
We only provide care within what we are registered for. If your needs change, we will talk with you and arrange the right support.
About us
My job is to make sure you receive care that is safe, kind and built around you. This is your home and your care — we are here to support you to live the way you choose, and you can ask us anything at any time.
Domiciliary care means we come to your own home to support you, rather than you having to move anywhere. We are registered with the Care Quality Commission, the independent regulator of health and adult social care in England.
Vision, Mission and Values
Everything we do is guided by a simple aim: helping people live safely, comfortably and with dignity in their own homes.
Vision
To be a trusted home care provider in Newcastle that helps people live safely, comfortably and with dignity in their own homes.
Mission
To deliver reliable, person-centred personal care that is tailored to each person, led by clinical insight, and built on continuity of carer and respect for the person and their home.
Our Vision, Mission and Values
Our Values
- Dignity and RespectWe treat every person as an individual, in their own home and on their own terms.
- Person-centred CareCare plans are shaped around each person's goals, routines, preferences and individual needs.
- Reliability and ContinuityWe aim to arrive at agreed times and, wherever possible, provide a small and familiar team of care workers.
- Safeguarding and WellbeingWe protect people from abuse, neglect and harm and respond promptly to any concerns about their safety or wellbeing.
- Continuous ImprovementWe learn from feedback, audits, incidents and experience so that we can continually improve the quality and safety of our service.
- InclusivityWe aim to make our service accessible and respectful to people of all backgrounds, cultures, beliefs and communication needs.
Adults aged 18 and over who need personal care at home
- Older people who need support with everyday living.
- Adults with a physical disability.
- Adults with a sensory impairment.
- People living with dementia.
- Adults with a mental health need.
- People who need support after a stay in hospital.
If your main need is something we are not registered to support, we will tell you honestly and help you find the right service.
How Your Care Begins
Contact Us
Tell us about the support you or your family member may need.
Free Care Assessment
We meet with you to understand your needs, routines, preferences and goals.
Your Personalised Care Plan
Together, we agree your support, visit times and fees before care begins.
Care Begins and Is Regularly Reviewed
Your care is monitored and reviewed as your needs change.
Read More About Starting Care
Your first visit and assessment
When you contact us, we arrange a visit at a time that suits you. At this first visit we listen to what you want and need and answer your questions; carry out an assessment with you, and with your family or representative if you wish; look at any risks in the home and agree how to manage them with you; and agree your care plan, the times of your visits and what it will cost, in writing. You are in control throughout, and nothing happens without your agreement.
How we decide if we can meet your needs
We consider your needs, where you live, and whether we have the right care workers available, and we tell you clearly and quickly whether we can help. We would rather be honest at the start than take on care we cannot deliver safely.
Your care plan and reviews
Your care plan is your plan. It sets out what support you want, how you want it, and the outcomes that matter to you. You have a copy in your home, and you can ask to change it at any time. We review it with you at least every six months, and sooner if your needs change or after any time in hospital.
Your visits
We agree your visit times with you and aim to arrive on time, every time. We use an electronic call-monitoring system that logs each visit, so the office can act quickly if a care worker is running late or a visit is missed. If we are ever going to be late, we will let you know.
Care Fees
Our care packages are tailored to each person's individual needs, preferences and circumstances. Fees will vary depending on the level of support required, the frequency and duration of visits and any additional requirements identified during the assessment process.
Please contact our team to discuss your care requirements and receive further information about our fees. A clear written quotation will be provided before your care begins.
Join Our Care Team
At Tailored Health Care 4 You, we are committed to providing compassionate, person-centred care that enables people to live safely, comfortably and with dignity in their own homes. We are looking for caring, reliable and dedicated individuals who share our values and are committed to making a positive difference in the lives of the people we support.
The Role of a Care Worker
A care worker's primary responsibility is to provide high-quality physical, practical, emotional and social support to service users. Depending on the individual's assessed needs and care plan, duties may include:
- Assisting service users with bathing, personal grooming and dressing.
- Supporting service users with household tasks, including shopping and laundry.
- Preparing and serving meals at appropriate times, in accordance with individual preferences and dietary requirements.
- Supporting with the administration of oral and topical medication in accordance with the person's care plan, organisational policies and relevant training and authorisation.
- Providing emotional, social and mental wellbeing support.
- Communicating relevant observations and contributing to care planning with family members and appropriate health and social care professionals.
- Supporting and encouraging suitable recreational and social activities based on the service user's interests and preferences.
- Working collaboratively with health and social care professionals to promote safe, effective and person-centred care.
What We Look For
We value people who demonstrate:
- Compassion, kindness and respect.
- A commitment to person-centred care.
- Reliability and professionalism.
- Good communication and listening skills.
- Respect for privacy, dignity, choice and independence.
- A commitment to safeguarding and promoting wellbeing.
- A willingness to learn and develop professionally.
What We Offer
We offer competitive rates of pay appropriate to the role, experience and applicable statutory requirements, together with opportunities for training, development and progression within care.
If you are passionate about supporting people to live well in their own homes and would like to become part of our team, we would be pleased to hear from you.
Kind regards,
Chinonso Okpala
Registered Manager
Your care team, your rights and your safety
Your care team
We choose our care workers carefully so that you can trust the people who support you. Every care worker has an enhanced DBS check before they work with you, and we check references and a full work history. Care workers wear a photo identity badge, and you can always ask to see it. We try to send you the same small team of familiar faces, and we agree with you how our care workers enter your home, including any key-safe, which we keep secure.
What if I feel unsafe, or I am worried about someone?
You have the right to live free from abuse, neglect and harm, and it is never your fault if something is wrong. Please tell us — we will listen, take it seriously and act. You can phone the office on +44 7883 660490 or speak to any care worker.
You can also contact others directly: Newcastle safeguarding adults on 0191 278 8377 in office hours or 0191 278 7878 out of hours; NHS 111 and select the mental health option if you are in mental health crisis; or the police on 999 in an emergency, or 101 for a non-emergency.
Can I get this information in a different format?
Yes. Tell us how you like to receive information and communicate, and we will meet your needs — for example large print, easy-read, braille, audio, an interpreter, British Sign Language or an advocate. We record what you need, make sure everyone supporting you knows, and provide it.
We follow the Accessible Information Standard, the Equality Act 2010 and the Human Rights Act 1998, and make reasonable adjustments so that no one is disadvantaged, whatever their disability, sensory or cognitive need, mental health, language or literacy.
How can my care change, pause or end?
- After you sign the service agreement you have 14 days to change your mind and cancel.
- You or we can end the agreement with 28 days' written notice. We would only end your care in limited circumstances, for example if we can no longer safely meet your needs, and we would always explain why and help you find another service.
- To change or cancel a planned visit we ask for at least 48 hours' notice where possible.
- You can pause your support, for a holiday or hospital stay, with 7 days' notice where possible.
- We give at least 6 weeks' written notice of any change to the agreement, including fees.
What happens if something disrupts the service?
We plan ahead so that your care continues through bad weather, staff shortages or a problem with our systems. We keep a list of people whose visits must always continue, we have back-up care workers and an on-call team, and we keep you informed. Our on-call team is available 24 hours a day, every day of the year, on +44 7883 660490.
Your information and privacy
We keep information about you to provide your care, and we keep it safe and private. We only share it with people who need it, such as your doctor, and only with your agreement or where the law allows — for example to keep you safe. We follow the UK GDPR and the Data Protection Act 2018, and you can ask to see the information we hold about you. We are registered with the Information Commissioner's Office.
Arrange a free care assessment
Tell us what is happening at home and we will arrange a visit at a time that suits you. Nothing is agreed until you have it in writing.
Our on-call team is available 24 hours a day, every day of the year.
- Contact@tailoredhealthcare4you.co.uk
- 3rd Floor Rotterdam House
116 Quayside
Newcastle upon Tyne NE1 3DY - View our CQC registration